Terms and Conditions for
FIM natural cosmetics studio in Hildesheim

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

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2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with FIM-cosmétique naturelle.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

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3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English

We save the text of the contract and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

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4. Terms of Delivery

Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers.

We only deliver by mail. Unfortunately, it is not possible to collect the goods yourself. 

We do not deliver to packing stations.

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5. Payment

The following payment methods are generally available in our shop:

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Credit card via Stripe

In cooperation with the payment service provider Stripe, we offer you a credit card as a payment method. When placing the order, enter your credit card details. After your legitimation as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

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PayPal

 

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal and identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal after the goods have been shipped. You'll get more information during the ordering process.

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Payment processing through PayPal Services

 

In cooperation with the PayPal payment service, we offer you various payment methods as PayPal services. In order to be able to pay the invoice amount, you do not have to be registered with PayPal. Depending on the selected payment method, you may be redirected to the PayPal website and the selected payment service after placing the order:
Credit card: Enter your credit card details during the ordering process. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after confirmation of the payment instruction and after your legitimation as the legitimate cardholder and your card will be debited. 
Giropay: You can enter your payment details on the PayPal website and confirm the use of your details by PayPal. You will then be taken to the website of paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M ("Giropay") forwarded. In order to be able to pay the invoice amount via Giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be charged immediately after placing your order. 
Direct debit: On the PayPal website you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests its bank to initiate the payment transaction. The payment transaction will be carried out and your account will be debited. 
Sofort by Klarna: You can enter your payment details on the PayPal website and confirm the use of your details by PayPal. You will then be redirected to the website of the online provider Sofort GmbH, Theresienhöhe 12, 80339 Munich (“Sofort”). In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order.
You will receive further information during the ordering process.

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6. Eigentumsvorbehalt​​​​​_d04a07d8-9cd1-3239-9149- 20813d6c673b_​

The goods remain our property until full payment.

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7. Transportschäden​​​​​_d04a07d8-9cd1-3239-9149- 20813d6c673b_​

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

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8. Gewährleistung und Garantien​​​​​_d04a07d8-9cd1-3239- 9149-20813d6c673b_​

8.1 Right to liability for defects 

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.
The following restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health

• in the event of intentional or grossly negligent breach of duty or fraudulent intent

• in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

• as part of a guarantee promise, if agreed, or

• as far as the area of application of the Product Liability Act is open.

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Restrictions on Consumers

The following applies to the purchase of used goods by consumers: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

 

8.2 Guarantees and after-sales service 

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

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9. Haftung​​​​​_d04a07d8-9cd1-3239-9149- 20813d6c673b_​

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,

• in the event of intentional or grossly negligent breach of duty,

• in the case of a promise of guarantee, if agreed, or

• as far as the area of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. 
For the rest, claims for damages are excluded.

 

10. Streitbeilegung​​​​​_d04a07d8-9cd1-3239-9149- 20813d6c673b_​

The European Commission provides a platform for online dispute resolution (OS), which you can find here. Consumers have the opportunity to use this platform to settle their disputes.

In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. Responsible is the out-of-court dispute resolution body for consumers and entrepreneurs eV, Hohe Straße 11, D-04107 Leipzig, www.streitbeilegungsstelle.org. We will participate in a dispute settlement procedure before this body.